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Do you have any questions about EuroLotto? You can find answers to frequently asked questions in our Support section. If you can't find what you are looking for, please send us an Email to [email protected]

Need our Help?

Do you have any questions about EuroLotto? You can find answers to frequently asked questions in our Support section. If you can't find what you are looking for, please send us an Email to [email protected] 

 

My Account

Opening a new account

Why should you open an account?

By opening an account at EuroLotto you will be able to play for real money and take advantage of our exciting bonus offers. EuroLotto offers a wide variety of bonuses and we also send out newsletter promotions with free spins on a regular basis.

How to open an account?

It is easy to open an account at EuroLotto. It will only take a couple of minutes and then you can start playing with real money.

  1. Click the “Open account” button in the top right hand corner
  2. Fill out the registration form with your personal information
  3. A confirmation email will be sent to your email address, so you can activate your account
  4. Log in, make a deposit and you are ready to play for real on all your favourite slot machines

Terms and conditions

To avoid any problems and for your own safety and security you are obliged to read theterms and conditions before opening an account. Please make note of the following:

  1. You can only have one account at EuroLotto. If we detect a customer with more than one account, we reserve the right to transfer any funds to one of the account, forfeit any bonuses on the superfluous accounts and close these accounts. If you have a closed account, please contact customer support for help.
  2. For your own security, please make sure that all the information you provide is up to date and correct.
  3. It is illegal for anyone under the age of 18 to open an account and/or to gamble at EuroLotto. Kindly note that local age restrictions in your country may differ, so please make sure to check this with your local authorities should you not be certain.

If you are experiencing any difficulties and require further assistance and you are unable to find a solution from our FAQ, please contact our customer support.

Documents

Depending on your withdrawal amount, method used and if you have any previous deposits or withdrawals made to and from your EuroLotto account, we might be required to verify some of your account details.

We understand that these procedures may be inconvenient, but please note that we are in some cases required by law to ask for certain documents before we can process any withdrawal.

At EuroLotto you can verify your account at any time by uploading your documents through the “My account” section. You can read more about verifying your account in our FAQ or alternatively by contacting our customer support.

Account statement

You can get an overview of all your transactions, deposits and withdrawals, at EuroLotto by using this function. Select the time frame of your search by using the drop-down menu.

Game sessions

If you would like to see an overview of the game rounds you have played, you can do so by using the drop-down menu to select the time period you want.

Deposit funds

Here you can select between the various payment methods EuroLotto has to offer and make a deposit to EuroLotto. This will enable you to play with real money. Some of our payment methods are country specific, so all our payment methods might not be available to you.

In our payments section you can read more about the payment methods we offer and what you can do if you have problems making a deposit to EuroLotto.

Withdraw funds

If you have funds on your account, you can withdraw your winnings in this section. The withdrawal method should always correspond with your main method for depositing. For security reasons you will not be able to make a withdrawal using a payment method you have not used for depositing. Certain payment methods are unavailable for withdrawals, and in these cases your withdrawal will be returned to your bank account.

You can read more about withdrawals by following this link.

Bonuses

You can always see which bonuses you have available and which ones you have claimed here. For information on which bonuses EuroLotto offers, please read about bonuses in our FAQ.

My profile

The personal information that you enter when you open an account at EuroLotto can be found in this section. You can edit and change your address, postal code, city, country and mobile phone number. If you, for some reason, need to change any other details on your account, please contact customer support. You should also provide a copy of your government issued ID along with your request. All requests to change any information on your account must be sent from the email address you used when you created your account. 

Responsible gaming

We are committed to creating a fun and responsible gaming environment for you as a customer. In this section you can set your own daily, weekly and monthly limits, take an assessment test or self-exclude for a certain amount of time.

For more information, please read our section about responsible gaming.

Close your account

You will need to contact our customer support from the email address that is registered on your account and request them to close your account. If you just want to take a break from playing, we suggest that you self-exclude from the site through the responsible gaming section under “My account”.

The operator of EuroLotto.com is PlayCherry Ltd., Maltese company registration number C-43059, registered address 3rd Floor, Spinola Park, Triq Mikiel Ang Borg, St. Julians, SPK1000, Malta. PlayCherry Ltd. operate under the following licenses issued and regulated by Malta Gaming Authority: MGA/CL1/824/2012 and MGA/CL1/825/2012 (issued on 4th October 2012), MGA/CL1/850/2012 (issued on 27th May 2013), MGA/CL1/905/2013 (issued on 17th March 2014) and MGA/CL1/975/2014 (issued on 2nd June 2014), MGA/CL2/1203/2016 (issued on 1st February 2017), MGA/CL1/1408/2017 (issued on 15th November 2017).
The lottery games are operated by Red Trading Curacao N.V., company registration number 130790 with registered address Dr. M.J. Hugenholtzweg z/n Curaçao, and are licensed and regulated in virtue of License No. 1668/JAZ authorized and regulated by the Government of Curaçao. EuroLotto.com is not connected to or approved by any of the companies, organisations, or any other bodies that related to any of the lottery games used.
RESPONSIBLE GAMING

Here at EuroLotto we are committed to creating a fun and responsible gaming environment. Gaming can be both entertaining and profitable. But you can't always win. Losing is a part of the game and you have to be prepared for it. Therefore you should play responsibly, and not risk money that you can't afford to lose. Gaming can also be addictive and make you lose perspective of time and money. We want your gaming experiences to be as positive as possible, even if you lose. Therefore we work hard to help you control your own gaming.

Responsible gaming | GambleAware | GamCare | Gamblers Anonymous